johnpackerjp Terms of Service

Last Updated: July 22, 2025

Welcome to johnpackerjp.com (the “Site”). These Terms of Service (“Terms”) govern your use of our Site and Services. By accessing or purchasing from johnpackerjp, you agree to these Terms. Please read them carefully.

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1. General Conditions

• The Site is operated by JP Professional Instrument.

• We reserve the right to update, change, or replace any part of these Terms by posting updates on this page.

• Use of our products for unlawful or unauthorized purposes is strictly prohibited.

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2. Products & Orders

• All descriptions, images, and prices of products are subject to change without notice.

• We reserve the right to refuse any order if fraud or unauthorized activity is suspected.

• Orders are subject to product availability.

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3. Pricing & Payment

• All prices are listed in USD unless otherwise stated.

• We accept major payment methods, including credit/debit cards and PayPal.

• By providing payment details, you confirm that you are authorized to use the chosen payment method.

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4. Shipping & Delivery

• We provide domestic and international delivery.

• Shipping costs, estimated delivery times, and available methods will be displayed at checkout.

• Once shipped, we will provide a tracking number for your order.

• Delivery times are estimates and not guaranteed.

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5. Returns & Refunds

• We offer a 30-day return policy. Items must be unused, in original condition, and returned with proof of purchase.

• Refunds will be issued to your original payment method once the returned item is received and inspected.

• Certain products (e.g., reeds, mouthpieces once opened) may be exempt from returns for hygiene reasons.

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6. Warranty

• All instruments include a 3-year limited warranty against manufacturer defects.

• A 1-year complimentary repair service is provided.

• Warranty does not cover normal wear, accidental damage, or misuse.

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7. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from the use of our Site or products.

• Maximum liability will not exceed the amount paid for your purchase.

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8. Privacy Policy

• Your use of the Site is also governed by our [Privacy Policy].

• By using the Site, you consent to the collection and use of your personal information as described there.

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9. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of China.

• Any disputes will be subject to the exclusive jurisdiction of the courts in Baoding, Hebei, China.

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10. Contact Us

If you have any questions about these Terms, please contact us:

📧 Email: support@johnpackerjp.com
📞 Phone: +86-131-4603-1741
🏢 Address: Room 326, No. 8, Third Avenue, International Logistics Zone, Tianjin Free Trade Pilot Zone (Airport Economic Zone), Tianjin, 300300, China