Welcome to johnpackerjp.com (the “Site”). These Terms of Service (“Terms”) govern your use of our Site and Services. By accessing or purchasing from johnpackerjp, you agree to these Terms. Please read them carefully.

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1. General Conditions

The Site is operated by Tianjin Free Trade Zone Kufa Hair Products Technology Co., Ltd.

We reserve the right to update, change, or replace any part of these Terms by posting updates on this page.

Use of our products for unlawful or unauthorized purposes is strictly prohibited.

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2. Products & Orders

All descriptions, images, and prices of products are subject to change without notice.

We reserve the right to refuse any order if fraud or unauthorized activity is suspected.

Orders are subject to product availability.

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3. Pricing & Payment

All prices are listed in USD unless otherwise stated.

We accept major payment methods, including credit/debit cards and PayPal.

By providing payment details, you confirm that you are authorized to use the chosen payment method.

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4. Shipping & Delivery

We provide domestic and international delivery.

Shipping costs, estimated delivery times, and available methods will be displayed at checkout.

Once shipped, we will provide a tracking number for your order.

Delivery times are estimates and not guaranteed.

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5. Returns & Refunds

We offer a 30-day return policy. Items must be unused, in original condition, and returned with proof of purchase.

Refunds will be issued to your original payment method once the returned item is received and inspected.

Certain products (e.g., reeds, opened mouthpieces) may be exempt from returns for hygiene reasons.

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6. Warranty

All instruments include a 3-year limited warranty against manufacturer defects.

A 1-year complimentary repair service is provided.

Warranty does not cover normal wear, accidental damage, or misuse.

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7. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our Site or products.

Maximum liability will not exceed the amount paid for your purchase.

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8. Privacy Policy

Your use of the Site is also governed by our Privacy Policy.

By using the Site, you consent to the collection and use of your personal information as described there.

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9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of China.

Any disputes will be subject to the exclusive jurisdiction of the courts in Baoding, Hebei, China.

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10. Contact Us

If you have any questions about these Terms, please contact us:

📧 Email: support@johnpackerjp.com
📞 Phone: +86-131-4603-1741
🏢 Address: Chengji Center, Room 2-1-711,
Nanjing Road, Heping District,
Tianjin 300040, China